Last updated: January 2025
This Privacy Policy explains how Paws Route (“we”, “our”, “us”) collects, uses, and protects the information of users who access our website, web application, and mobile apps made for professional mobile pet groomers in the USA.
1. Information We Collect
We collect the following types of information:
- Account Information: Name, email, phone number, business name, password.
- Client & Pet Data: Names, addresses, pet details, service history, photos, notes.
- Payment Data: Handled securely by Stripe or PayPal; we do not store full card numbers.
- Location Data: Approximate location used for routing, navigation, and service-area matching.
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages visited, actions taken, dates and times of app usage.
2. How We Use Your Information
Your data is used to provide and improve the Paws Route platform, including:
- Scheduling appointments and managing grooming routes
- Optimizing routes using our Smart Route AI™ engine
- Managing client and pet profiles
- Sending automated SMS reminders and confirmations
- Processing payments and deposits
- Improving the performance of our website and mobile apps
3. How We Store & Protect Your Data
Your information is stored securely using industry-standard encryption and security practices.
All communication between devices and our servers is encrypted via HTTPS.
4. Sharing of Information
We never sell your personal data. We only share data in these cases:
- Service Providers: Stripe (payments), SMS gateways, hosting providers.
- Legal Requirements: If required by law, court order, or to protect safety.
- Team Accounts: If you add groomers, employees may access data with your permission.
5. Cookies & Tracking
We use cookies and analytics tools (e.g., Google Analytics, Firebase Analytics) to improve our service, measure performance, and understand user behavior.
6. Your Rights
Depending on your region, you may have rights to:
- Access the data we hold about you
- Request corrections or deletions
- Export your data
- Opt-out of marketing communications
Email us at support@pawsroute.com to make a request.
7. Data Retention
We retain account data for as long as your subscription is active.
After cancellation, data may be stored for up to 12 months unless removal is requested.
8. Children's Privacy
Paws Route is intended for business use only and is not directed toward children under 16.
9. App Permissions
- Location: For mapping, routing, and navigation.
- Camera & Photos: For uploading pet images and grooming notes.
- Notifications: For appointment reminders and updates.
10. Third-Party Services
We use integrated third-party services including:
- Stripe (payments)
- Firebase (authentication, analytics, crash reporting)
- SMS service providers
- Google Maps / Waze for navigation
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available at pawsroute.com/privacy.php.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Email: support@pawsroute.com
Website: https://pawsroute.com